I'm having trouble logging in

 

Not to worry. We can help. This article will help you log in to the following devices and platforms: 

Web Browser

Mobile Device

Apple TV

PlayStation/Xbox

Smart TVs (LG, Samsung, Vizio)

 

Web Browser

If you’re using your browser, please follow these steps to reset your password.

  1. In your web browser, go to www.disneyplus.com
  2. Select LOG IN (It’s in the upper right-hand corner.)
  3. Enter your email address
  4. Enter your password
  5. If you’ve forgotten your password, please follow these steps to reset your password
  6. Select LOG IN

 

Mobile Device (for iOS and Android)

If you’re using your phone, please follow these steps to reset your password.

  1. On your mobile device, open the Disney+ app 
  2. Select LOG IN (It’s at the bottom of the screen.)
  3. Enter your email address
  4. Enter your password
  5. If you’ve forgotten your password, please follow these steps to reset your password.
  6. SELECT LOG IN

 

Apple TV

  1. On your Apple TV, open the Disney+ app. 
    • If you don't have the app, you can download it from the Apple TV app store
  2. Select LOG IN
  3. Enter your email address
  4. Enter your password
  5. If you’ve forgotten your password, please follow these steps to reset your password.
  6. Select LOG IN

 

PlayStation/Xbox

  1. On your PlayStation or Xbox, open the Disney+ app.
    • If you don't have the app, you can download it from the PlayStation app store
  2. Select LOG IN
  3. Directions to sign up will appear on screen
  4. Enter the URL into your browser on your computer or mobile device
  5. Enter the 8-digit code you see on your TV screen
  6. Enter your email address
  7. Enter your password
  8. If you’ve forgotten your password, please follow these steps to reset your password.
  9. Select LOG IN

 

Smart TVs (LG, Samsung, Vizio)

  1. On you Smart TV, open the Disney+ app
    • If you don't have the app, you can download it from the app store
  2. Select LOG IN
  3. Directions to sign up will appear on screen
  4. Enter the URL into your browser on your computer or mobile device
  5. Enter the 8-digit code you see on your TV screen
  6. Enter your email address
  7. Enter your password
  8. If you’ve forgotten your password, please follow these steps to reset your password.
  9. Select LOG IN

 

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