I am getting 'Error Code 33'

 If you see the following error:

We're sorry, but we could not verify your account with the information you provided. Please re-enter your account details and try again. If the problem persists, visit the Disney+ Help (Error Code 33).


It means we couldn’t connect to your account while you were trying to play a video. You’ll need to log in again to continue to use Disney+. 

If you experience issues logging back in, you can go here for more troubleshooting tips.  

Forgotten your username or password? Your Disney+ account confirmation email contains your account login details. (You would have received this email at the time you signed up for Disney+.) 


Read the Resetting your password FAQ.

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