What does the error 'we could not complete your payment' mean?

If you see the following error:

We could not complete your payment request using the credit card information you supplied. Please reenter your credit card information or use another form of payment. If the problem persists, visit the Disney+ Help Centre.

This means there is a problem with the payment information you provided, and we cannot complete your request.

Here are some potential causes and solutions:

Please check the information and try again.

If you continue to have problems, please contact Customer Service at one of the channels below for assistance.

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